Legal documents

Privacy Policy

This Privacy Policy explains how Kasbah Bab Ourika collects, uses, discloses, and protects your personal information when you use our website and contact forms.

Privacy Notice

This privacy notice explains how we collect, use, and protect your personal data when you use our website kasbahbabourika.com.

By providing your personal data, you confirm that you are at least 13 years old.

Kasbah Bab Ourika is the data controller responsible for your personal data (referred to as “we”, “us”, or “our”).

Contact Details

  • Legal entity: Kasbah Bab Ourika
  • Email: reception@kasbahbabourika.com
  • Phone: +212 661 243 634
  • Postal address:
    Graca SARL, Bureau N°15,
    Complexe Professionnel, Tranche II,
    Avenue Allal El Fassi, Immeuble B,
    Marrakech, Morocco

Please inform us if your personal information changes by emailing reception@kasbahbabourika.com.

1. Personal Data We Collect

  • Communication Data: messages sent via forms, bookings, email, or social media.
  • Customer Data: booking details, contact information, billing and payment data.
  • User Data: information about how you use our website.
  • Technical Data: IP address, browser data, device data, analytics, and usage statistics.
  • Marketing Data: communication and marketing preferences.

2. How We Use Your Data

  • To respond to inquiries and manage bookings
  • To provide and improve our services
  • To maintain website security and performance
  • To send marketing communications where permitted
  • To comply with legal and regulatory obligations

3. Lawful Basis for Processing

  • Performance of a contract
  • Legitimate business interests
  • Your consent, where required
  • Legal obligations

4. Sensitive Data

We do not collect sensitive personal data, including health, biometric, genetic, religious, political, or criminal information.

5. Marketing Communications

You may receive marketing communications from us if you have requested information, made a booking, or given consent. You can opt out at any time by emailing reception@kasbahbabourika.com.

6. Data Sharing

We may share your data with trusted service providers and partners who process data on our behalf and only under our instructions. We do not sell your personal data.

7. International Transfers

When personal data is transferred outside the European Economic Area, we ensure appropriate safeguards are in place to protect your information.

8. Data Security

We implement appropriate technical and organisational measures to protect your personal data from unauthorised access, loss, or misuse.

9. Data Retention

We retain personal data only for as long as necessary to fulfil the purposes for which it was collected, including legal, accounting, and tax requirements.

10. Your Rights

  • Access your personal data
  • Request correction or deletion
  • Object to or restrict processing
  • Request data portability
  • Withdraw consent at any time

To exercise your rights, contact us at reception@kasbahbabourika.com.

11. Cookies

We use cookies to improve website functionality, analyse traffic, and enhance user experience. You can manage cookie preferences through your browser settings.

12. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their privacy practices and encourage you to review their privacy policies.